Refund and Cancellation Policy

Last Updated: January 1, 2024

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for digital marketing services provided by SD MARKETING. By engaging our services, you agree to the terms outlined in this policy.

2. General Refund Policy

2.1 Service-Based Refunds

Due to the nature of digital marketing services, all sales are generally final. However, we understand that circumstances may arise where refunds may be considered. Our refund policy is as follows:

• Refunds are considered on a case-by-case basis
• Work already completed cannot be refunded
• Refund requests must be submitted in writing
• All refund decisions are at the sole discretion of SD MARKETING management

2.2 Eligible Refund Scenarios

Partial refunds may be considered in the following situations:

• Service delivery failure due to SD MARKETING's fault
• Significant deviation from agreed service scope without client approval
• Technical issues preventing service delivery for extended periods
• Breach of contract by SD MARKETING

3. Service-Specific Refund Terms

3.1 SEO Services

• No refunds after optimization work has begun
• Results may take 3-6 months to become visible
• Refunds not applicable for algorithm changes or ranking fluctuations
• Partial refunds may be considered if services are not delivered as agreed

3.2 Google Ads and PPC Management

• Management fees are non-refundable once campaigns are live
• Ad spend budgets are handled directly through client's accounts
• Setup fees are non-refundable after account configuration
• Performance guarantees are not provided due to external factors

3.3 Website Development

• 50% refund available if project is cancelled before development begins
• No refunds after design approval and development commencement
• Completed work and deliverables will not be refunded
• Domain and hosting fees are non-refundable

3.4 Social Media Marketing

• Content creation fees are non-refundable once delivered
• Monthly management fees are non-refundable for completed months
• Setup and strategy development fees are non-refundable
• Ad spend is managed through client's social media accounts

4. Cancellation Policy

4.1 Cancellation Notice

• 30 days written notice required for service cancellation
• Cancellation requests must be submitted via email to contact@sdmarketing.shop
• Cancellation takes effect at the end of the current billing cycle
• All outstanding invoices must be paid before cancellation

4.2 Immediate Cancellation

SD MARKETING reserves the right to immediately cancel services in cases of:

• Non-payment of invoices
• Violation of terms and conditions
• Abusive or unprofessional behavior towards staff
• Illegal or unethical business practices by the client

4.3 Post-Cancellation

• Client retains ownership of paid-for deliverables
• Access credentials will be transferred to client
• Ongoing campaigns will be paused or transferred
• Final reporting will be provided within 7 business days

5. Refund Process

5.1 Refund Request Procedure

1. Submit written refund request via email to contact@sdmarketing.shop
2. Include detailed reasons for the refund request
3. Provide relevant documentation or evidence
4. Allow 7-10 business days for review and response
5. If approved, refunds will be processed within 15 business days

5.2 Refund Method

• Refunds will be issued via the original payment method
• Bank transfer refunds may take 3-7 business days
• Credit card refunds may take 5-10 business days
• Processing fees and transaction charges are non-refundable

6. Non-Refundable Items

The following items are strictly non-refundable:

• Setup fees and initial consultation charges
• Third-party software licenses and subscriptions
• Domain registration and hosting fees
• Advertising spend on platforms (Google, Facebook, etc.)
• Services already performed and delivered
• Consultation and strategy development time
• Rush order or expedited service fees

7. Dispute Resolution

7.1 Internal Resolution

Before pursuing external remedies, we encourage clients to:

• Contact our support team to discuss concerns
• Request a management review of the situation
• Participate in good faith negotiations
• Allow reasonable time for issue resolution

7.2 External Dispute Resolution

• Unresolved disputes may be subject to mediation
• Legal proceedings will be governed by Rajasthan, India laws
• Jurisdiction will be in Jaipur, Rajasthan courts

8. Special Circumstances

8.1 Force Majeure

In cases of unforeseen circumstances beyond our control (natural disasters, pandemics, government restrictions), service delays or cancellations may occur without refund obligations.

8.2 Client-Caused Delays

Delays caused by client non-responsiveness, failure to provide required materials, or scope changes do not qualify for refunds.

8.3 Platform Policy Changes

Changes to third-party platform policies (Google, Facebook, etc.) that affect service delivery do not constitute grounds for refunds.

9. Satisfaction Guarantee

While we cannot guarantee specific results due to the nature of digital marketing, we are committed to:

• Delivering services as outlined in our agreements
• Maintaining transparent communication throughout projects
• Providing regular progress updates and reports
• Addressing concerns promptly and professionally
• Working diligently to achieve mutually agreed-upon goals

10. Policy Updates

SD MARKETING reserves the right to update this Refund and Cancellation Policy at any time. Changes will be communicated to existing clients via email, and the updated policy will be posted on our website. Continued use of our services after policy changes constitutes acceptance of the new terms.

11. Contact Information

For refund requests, cancellations, or questions about this policy, please contact us:

Note: All refund and cancellation requests should be submitted in writing via email for proper documentation and processing. Phone requests will need to be followed up with written confirmation.